Return, Refund, and Exchange Policy
At Junior Adda, we strive to ensure your satisfaction with every purchase. We understand that sometimes you may need to return a product. This Return, Refund, and Exchange Policy outlines the guidelines and procedures for returning, refunding, or exchanging items purchased through our platform.
1. Return & Cancellation Eligibility:
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You can cancel the order anytime before shipping the product.
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You may initiate a return within 7 days from the date of delivery of the item.
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The item must be unused, unworn, and in the same condition as received, with all original packaging, tags, and labels intact.
2. Non-Returnable Items:
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Certain products may not be eligible for return due to hygiene reasons, such as personal care items, perishable goods, or items specified as non-returnable during purchase.
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Products marked as non-returnable will be indicated clearly on their respective product pages.
3. Initiating a Return/ Cancel:
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To initiate a return/ cancel, log in to your Junior Adda account and navigate to your order history.
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Select the item(s) you wish to return and follow the provided instructions for return initiation.
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Alternatively, you can contact our customer support team for assistance in initiating the return process.
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The requested item will be picked up by the logistic partner within the next 48 working hours after the request.
4. Shipping:
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Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item.
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We recommend using a trackable shipping service and retaining proof of postage for returned items.
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The expected delivery time will be 5 to 7 working days once place the order.
5. Inspection and Approval:
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Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
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If the item meets our return policy requirements, we will process the return, refund, or exchange as per your request.
6. Refund Process:
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Approved refunds will be processed in the next 24 hours to the original payment method used during the purchase.
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Refunds may take a certain number of days to reflect in your account, depending on the policies of your payment provider.
7. Exchange Process:
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If you prefer an exchange for the returned item, please indicate the desired replacement item during the return initiation.
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Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be provided.
8. Store Credit Option:
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In some cases, customers may opt for store credit instead of a refund, which can be used for future purchases on Junior Adda.
9. Damaged or Incorrect Items:
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In the event that you receive a damaged, defective, or incorrect item, please contact us immediately with details and photographic evidence.
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We will arrange for a return or replacement of the item at no additional cost to you.
10. Policy Modifications:
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Junior Adda reserves the right to modify or update this Return, Refund, and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
11. Contact Us:
- For any inquiries, assistance with returns, or clarification regarding our policies, please reach out to our customer support team at
or at Building No. 238, 2nd Floor, Sultanpur, New Delhi, Delhi 110037.
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Junior Adda: +91 95822 50375
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By making a purchase on Junior Adda, you agree to comply with the terms outlined in this Return, Refund, and Exchange Policy.